Mr-helper prefers not to have large numbers of terms and conditions with our customers and to date have never had to resort to them. We only ask that our customers do two things:
1. Help with the move. It is unfair to expect the driver to show up and then finish cleaning the flat or packing things up whilst he hauls things up and down the stairs.
2. Don’t unnecessarily delay the driver. We offer a flat rate as we don’t think it’s fair to charge people for being stuck in traffic and we like our customers to know there is a limit on how much they have to pay. However we ask people to respect the spirit of this and not be overly slow with the move. By delaying the driver you are being inconsiderate by making other people’s appointments late or preventing the driver from getting home.
3. There is a minimum charge of £40 for goods going to the tip.
4. Payments must be made by cash at completion of the job.
5. Extra payment of £8 required if travelling through the congestion charge.